Our fees are variable, depending on how many packages you send, so your IOSS plan grows with you and your business. And if you have a lean month, you’ll benefit from the reduced fee. Unlike most other IOSS intermediaries, we have no lengthy fixed-term contract, except for a three-month termination notice, which is a requirement of the One-Stop-Shop scheme.

No, you can send your packages using DDP (Duty Delivery Paid), which means you must arrange and pay all import duties prior to shipping, but this is vastly more expensive than IOSS, and you have limited courier options. The Royal Mail for instance, only offers DDP to a limited list of EU destinations.

Not only is this disastrous for your brand, but it's also likely to infuriate your customer. You're also unlikely to receive any repeat orders or referrals! Your customer will be charged a customs fee on delivery, which in some cases is more than the value of the product. You can’t pre-warn your client of these custom charges, as you don’t know what they will be! Import VAT will be changed at the local rate. Where applicable, duty will be charged on the goods. For example, fashion items originating from China would typically have a levy of 12% duty applied. Your customer might refuse the product at pick up, once the full costs of the order become apparent.

IOSS compliant packages are for Business to Consumer (B2C) transactions only, those attempting to ship through the IOSS scheme to businesses (B2B) or even business premises, could be charged customs fees. IOSS cannot be used for any goods subject to excise duties like alcohol or tobacco.

Absolutely, not only will we send you a detailed guide to help you set-up Shopify, we’ll analysis your data for any errors and offering free telephone support if required.

You’ll need to set-up your eCommerce store to stop collecting taxes once the order is over the €150 threshold. For these consignments, you'll need to arrange alternative shipping methods than IOSS. We recommend shipping DDP, so unknown duty fees aren’t transferred to your client.

When selling on marketplaces like Amazon, they are classed as the deemed supplier of the goods and are responsible for VAT collection and payments. They will provide you with their IOSS number for the goods sold on their platform. However, you will still require an IOSS number for EU sales from your own website platform.

For countries outside of the EU, you must appoint an EU based Intermediary. You can only register with one IOSS Intermediary in Europe to file your VAT obligations. As a Official EU Intermediary, we can handle your VAT returns in all 27 EU member states.

The IOSS scheme is for tangible goods imported into the EU only. Services and non-tangible products like music downloads require OSS (Non-Union scheme) registration to collect and report VAT obligation. We can register and report your VAT obligations for both IOSS and OSS. Please contact us to register for OSS.

IOSS compliant packages cannot exceed €150.00. This is the total intrinsic value of the goods in the package, excluding VAT, insurance and shipping.

Unfortunately not. IOSS VAT returns must be submitted every month.